1836 Mobile LLC – Terms and Conditions of Service
Effective Date: July 26, 2025
1. Definitions
For the purposes of these Terms and Conditions:
- "1836 Mobile LLC," "1836," "1836 Mobile," "Company," "we," "our," and "us" refer to 1836 Mobile LLC.
- "Customer," "you," and "your" refer to the individual or entity requesting services from the Company.
- "Service" refers to any diagnostic, repair, or inspection work performed by Company personnel, whether on-site (mobile) or at the Company's physical shop in Seguin, TX.
2. Specialized Nature of Services
1836 Mobile LLC is a specialty repair and diagnostic provider with a core focus on heavy-duty trucks, RVs, trailers, specialty diesel equipment, and commercial vehicles. Our technicians possess relevant certifications and a combined experience exceeding 75 years.
The advanced nature of the equipment we service, along with the mobile capabilities and technical expertise required, means that our rates reflect the specialized tools, training, and complexity involved in each job. Our clients receive value through access to rare, qualified repair services that are not widely available in the region.
3. Service Charges and Billing
3.1 Hourly Rates
Services are billed at an hourly rate for all labor performed, including but not limited to diagnostics, mechanical and electrical repairs, inspections, and systems-based work. Hourly rates range from $225 to $295 per hour, depending on the nature of the service and applicable conditions.
The following factors determine the final applicable rate:
- Location of service (Mobile/on-site vs. In-shop)
- Urgency level (Emergency vs. Non-emergency)
- Type of work performed (Diagnostic, repair, or systems-based service)
- Type of equipment or vehicle (e.g., RV, heavy-duty truck, trailer, generator, or specialty diesel unit)
- Date and time of service, including:
- Standard business hours (Monday through Friday, 8:00 AM to 5:00 PM)
- After-hours (Outside of standard business hours)
- Weekends (Saturday and Sunday)
- Recognized holidays (as defined by the Company)
The standard, non-discounted rate for individual retail customers is $295 per hour. Discounts or negotiated rates, such as those offered to commercial fleet clients or under written service agreements, may lower the hourly rate but must be pre-approved in writing. Retroactive discounts will not be applied.
All labor is billed in 30-minute increments, with a minimum charge of one (1) hour per service call, unless otherwise agreed in writing. Billable time may include technician travel to and from the job site, as well as time spent on parts procurement, when reasonably necessary to complete the service.
While we understand that the cost of specialty services may be significant in certain cases, Customers acknowledge and agree that charges are based on technician time, expertise, and travel—not solely the complexity or duration of the repair itself. Even when the resolution proves to be straightforward or is completed in less than one hour, valuable services were rendered, and the full minimum charge remains due.
This is especially true for mobile service calls, where substantial time and operational resources are committed to deploying a qualified technician to your location. As such, no refunds or partial-hour reductions will be granted once service has commenced, regardless of perceived simplicity or repair outcome.
3.2 Service Call Fee
For mobile services, a service call fee is applied to cover technician travel, fuel, and administrative dispatch coordination. This fee typically ranges from $295 to $595, depending on distance from our Seguin, TX shop and whether the call is standard or emergency in nature.
Customers may avoid all mobile-related charges by electing to bring their vehicle to our Seguin, TX facility. This option is available to all customers and may significantly reduce the overall cost of service.
3.3 Mileage Charges
Mileage is charged separately when the job site is located more than 30 miles from Seguin, TX. Mileage is calculated from our shop address at 1055 FM2623, Seguin, TX 78155 to the service location and return, using the most direct and reasonable route.
Additional mileage surcharges may apply for service locations exceeding 60 miles from our shop.
For mobile-only service regions outside of Seguin, including Houston, TX and Phoenix, AZ, mileage will be calculated from the center of each respective city (i.e., downtown Houston or downtown Phoenix) to the job site and return, based on the most direct and reasonable route.
3.4 Billing Standards
All services are performed on a Time and Materials (T&M) basis, which is standard for specialty repair work. Due to the unique condition and configuration of each vehicle and unit serviced—especially in the heavy-duty and RV sectors—no two service calls are identical, and repair requirements vary significantly.
Accordingly:
- Labor is billed based on actual technician time on site
- Parts, materials, and consumables are billed in addition to labor
- Estimates are provided in good faith but are non-binding; actual invoicing is based on work completed and conditions encountered
1836 Mobile LLC also reserves the right, at its sole discretion, to apply flag hours or book hours for specific types of repairs or standardized labor operations when applicable. This method is commonly used in the industry for certain tasks and serves as a legal protection to ensure consistent billing for predefined services.
Additionally, certain services may be subject to disposal or hazardous materials handling fees, depending on the nature of the repair. An industry-standard shop supply fee of 9.8% of the combined total of parts and labor will also be applied. This fee covers incidental items such as rags, cleaners, lubricants, fasteners, sealants, wiring, PPE, and administrative costs related to managing shop operations and consumables.
This billing structure ensures fairness, transparency, and flexibility in addressing highly variable service scenarios.
3.5 Cancellation Policy
All cancellations must be submitted in writing with a minimum of 48 hours' notice prior to the scheduled service time. Cancellations made without such notice are subject to cancellation fees ranging from $295 up to the full amount of the expected invoice, including the cost of any parts that have been ordered in anticipation of the repair.
This policy applies to all appointments, including emergency or same-day service requests, regardless of when they were scheduled. Once our resources have been reallocated and technician time committed, other business opportunities may have been declined in order to accommodate the Customer's request. Accordingly, Customers acknowledge that cancellation fees are necessary to offset the loss of time, labor, and inventory investment.
4. Payment Terms
4.4 Warranty on Workmanship and Parts
1836 Mobile LLC provides a 90-day limited warranty on all labor performed. In addition, we honor the manufacturer's warranty for all parts supplied and installed by our team.
Please note:
- Customer-supplied parts are not covered under any warranty and will void all warranties, including our labor warranty.
- The warranty does not cover failures due to misuse, neglect, unrelated system issues, or improper operation of the equipment after service.
Customers are encouraged to retain their invoice for proof of service and warranty verification.
4.0 Warranty Claims and Customer Responsibility
1836 Mobile LLC accepts extended warranty coverage from most third-party warranty providers. However, we reserve the right to decline any warranty claim or refuse to work with a specific warranty provider at our sole discretion. Approval of warranty coverage for any service is not guaranteed. However, Customers acknowledge and agree that they are ultimately responsible for all charges related to the repair, regardless of whether a warranty provider agrees to pay any portion of the invoice.
By authorizing service, the Customer understands and agrees that:
- Any deductibles, uncovered charges, or non-reimbursed portions of the repair—including but not limited to mobile service fees, emergency rates, labor differentials, and parts allowance differentials—remain the Customer's financial responsibility.
- In the event that a warranty provider denies, delays, or fails to pay any portion of the invoice, the card on file will be charged for the outstanding balance.
- The Customer agrees to pay such balances immediately upon notification of partial or non-payment by the warranty company.
This policy applies to all services, including in-shop and mobile repairs, and ensures uninterrupted progress and completion of the requested work.
4.1 Advance Payment Policy for Mobile Services
All mobile service calls require pre-payment before a technician will be dispatched. This includes:
- A minimum prepayment of the Call Out Fee ($295–$595), and
- For emergency or complex services, prepayment of the full estimated service call amount may be required.
This policy is strictly enforced due to a rise in fraud and non-payment incidents.
The payment card provided by the Customer as part of their executed Service Agreement will be used for:
- The Call Out Fee
- Parts deposits (mobile and in-shop)
- The final invoice balance upon completion of services
- Any supplemental or follow-up charges required to complete or support the work
If a valid card is not provided at the time of booking, the service will be declined or delayed until payment is received.
4.2 Invoicing, Receipts, and Multiple Transactions
A detailed invoice and receipt will be emailed to the Customer using the address provided at the time of booking. The Customer agrees to keep a valid, monitored email address on file.
The Customer understands and consents that multiple transactions may be charged to their card for:
- Initial dispatch or service call fees
- Parts deposits prior to service
- Final invoice balances after completion
- Any approved add-ons or changes requested during service
All charges will be itemized and recorded on the final invoice.
Failure to complete payment will result in service cancellation, refusal of future service, and may lead to collection activity or legal action.
4.3 Default and Non-Payment
If a Customer fails to pay for services rendered:
- Additional administrative fees may be assessed
- The account may be sent to collections
- Legal remedies may be pursued
- Future service will be denied
Customers are liable for all costs incurred in the recovery of unpaid balances, including attorney's fees, court costs, and collection agency fees, as permitted by law.
5. Service Limitations and Refusal of Service
The Company reserves the right to refuse service or cancel an appointment at its sole discretion. Reasons for refusal may include but are not limited to:
- Unsafe or hazardous work conditions
- Threats or hostility toward Company personnel
- Prior history of non-payment or disputes
- Misrepresentation of vehicle condition or service scope
- Unwillingness to comply with policies or requests for payment
6. Governing Law
These Terms and Conditions shall be governed by and construed under the laws of the State of Texas. Any legal disputes shall be heard in the appropriate court located in Guadalupe County, Texas.
7. Defamation, Slander, and Public Commentary
1836 Mobile LLC values constructive feedback and strives to resolve all service-related concerns through professional and respectful communication. However, we take seriously any attempts to harm our reputation through false, defamatory, or misleading public statements.
By engaging our services, Customers agree not to publish or disseminate any knowingly false, slanderous, or defamatory remarks about the Company, its employees, or its services on any public platform, including but not limited to social media, online reviews, forums, or business directories.
This includes emotionally charged commentary made under duress during or after emergency service situations where charges may be disputed. While we understand that some situations may be stressful, we encourage all concerns to be addressed directly and professionally with our management team.
1836 Mobile LLC reserves the right to pursue legal remedies, including but not limited to claims for defamation or tortious interference, against individuals or entities who knowingly publish false or damaging content intended to misrepresent our business or harm our professional reputation.
8. Amendments and Entire Agreement
1836 Mobile LLC reserves the right to amend these Terms at any time. The most current version will be posted on our website and will supersede all prior versions.
These Terms constitute the entire agreement between the Customer and 1836 Mobile LLC regarding the provision of mobile repair services, and no other terms or conditions shall apply unless agreed to in writing.
9. Acceptance of Terms
By scheduling a service, providing payment information, or authorizing repairs, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
By engaging our services, you confirm that you have read, understood, and agree to all terms above.
