Terms and Conditions

1836 Mobile LLC – Terms and Conditions

Effective Date: July 26, 2025

1. Definitions

For the purposes of these Terms and Conditions:

• "1836 Mobile LLC," "1836," "1836 Mobile," "Company," "we," "our," and "us" refer to 1836 Mobile LLC.
• "Customer," "you," and "your" refer to the individual or entity requesting services from the Company.
• "Service" refers to any diagnostic, repair, or inspection work performed by Company personnel, whether on-site (mobile) or at the Company's physical shop in Seguin, TX.

2. Specialized Nature of Services

1836 Mobile LLC is a specialty repair and diagnostic provider with a core focus on heavy-duty trucks, RVs, trailers, specialty diesel equipment, and commercial vehicles. Our technicians possess relevant certifications and a combined experience exceeding 75 years.

The advanced nature of the equipment we service, along with the mobile capabilities and technical expertise required, means that our rates reflect the specialized tools, training, and complexity involved in each job. Our clients receive value through access to rare, qualified repair services that are not widely available in the region.

3. Service Charges and Billing

3.1 Hourly Rates

Services are billed at an hourly rate for all labor performed, including but not limited to diagnostics, mechanical and electrical repairs, inspections, and systems-based work. Hourly rates range from $225 to $295 per hour, depending on the nature of the service and applicable conditions.

The following factors determine the final applicable rate:

• Location of service (Mobile/on-site vs. In-shop)
• Urgency level (Emergency vs. Non-emergency)
• Type of work performed (Diagnostic, repair, or systems-based service)
• Type of equipment or vehicle (e.g., RV, heavy-duty truck, trailer, generator, or specialty diesel unit)
• Date and time of service, including:
  • Standard business hours (Monday through Friday, 8:00 AM to 5:00 PM)
  • After-hours (Outside of standard business hours)
  • Weekends (Saturday and Sunday)
  • Recognized holidays (as defined by the Company)

The standard, non-discounted rate for individual retail customers is $295 per hour. Discounts or negotiated rates, such as those offered to commercial fleet clients or under written service agreements, may lower the hourly rate but must be pre-approved in writing. Retroactive discounts will not be applied.

All labor is billed in 30-minute increments, with a minimum charge of one (1) hour per service call, unless otherwise agreed in writing. Billable time may include technician travel to and from the job site, as well as time spent on parts procurement, when reasonably necessary to complete the service.

While we understand that the cost of specialty services may be significant in certain cases, Customers acknowledge and agree that charges are based on technician time, expertise, and travel—not solely the complexity or duration of the repair itself. Even when the resolution proves to be straightforward or is completed in less than one hour, valuable services were rendered, and the full minimum charge remains due.

This is especially true for mobile service calls, where substantial time and operational resources are committed to deploying a qualified technician to your location. As such, no refunds or partial-hour reductions will be granted once service has commenced, regardless of perceived simplicity or repair outcome.

3.2 Service Call Fee

For mobile services, a service call fee is applied to cover technician travel, fuel, and administrative dispatch coordination. This fee typically ranges from $295 to $595, depending on distance from our Seguin, TX shop and whether the call is standard or emergency in nature.

Customers may avoid all mobile-related charges by electing to bring their vehicle to our Seguin, TX facility. This option is available to all customers and may significantly reduce the overall cost of service.

3.3 Mileage Charges

Mileage is charged separately when the job site is located more than 30 miles from Seguin, TX. Mileage is calculated from our shop address at 1055 FM2623, Seguin, TX 78155 to the service location and return, using the most direct and reasonable route.

Additional mileage surcharges may apply for service locations exceeding 60 miles from our shop.

For mobile-only service regions outside of Seguin, including Houston, TX and Phoenix, AZ, mileage will be calculated from the center of each respective city (i.e., downtown Houston or downtown Phoenix) to the job site and return, based on the most direct and reasonable route.

3.4 Billing Standards

All services are performed on a Time and Materials (T&M) basis, which is standard for specialty repair work. Due to the unique condition and configuration of each vehicle and unit serviced—especially in the heavy-duty and RV sectors—no two service calls are identical, and repair requirements vary significantly.

Accordingly:

• Labor is billed based on actual technician time on site
• Parts, materials, and consumables are billed in addition to labor
• Estimates are provided in good faith but are non-binding; actual invoicing is based on work completed and conditions encountered

1836 Mobile LLC also reserves the right, at its sole discretion, to apply flag hours or book hours for specific types of repairs or standardized labor operations when applicable. This method is commonly used in the industry for certain tasks and serves as a legal protection to ensure consistent billing for predefined services.

Additionally, certain services may be subject to disposal or hazardous materials handling fees, depending on the nature of the repair. An industry-standard shop supply fee of 9.8% of the combined total of parts and labor will also be applied. This fee covers incidental items such as rags, cleaners, lubricants, fasteners, sealants, wiring, PPE, and administrative costs related to managing shop operations and consumables.

This billing structure ensures fairness, transparency, and flexibility in addressing highly variable service scenarios.

3.5 Cancellation Policy

All cancellations must be submitted in writing with a minimum of 48 hours' notice prior to the scheduled service time. Cancellations made without such notice are subject to cancellation fees ranging from $295 up to the full amount of the expected invoice, including the cost of any parts that have been ordered in anticipation of the repair.

This policy applies to all appointments, including emergency or same-day service requests, regardless of when they were scheduled. Once our resources have been reallocated and technician time committed, other business opportunities may have been declined in order to accommodate the Customer's request. Accordingly, Customers acknowledge that cancellation fees are necessary to offset the loss of time, labor, and inventory investment.

4. Payment Terms

4.0 Warranty Claims and Customer Responsibility

1836 Mobile LLC accepts extended warranty coverage from most third-party warranty providers. However, we reserve the right to decline any warranty claim or refuse to work with a specific warranty provider at our sole discretion. Approval of warranty coverage for any service is not guaranteed. However, Customers acknowledge and agree that they are ultimately responsible for all charges related to the repair, regardless of whether a warranty provider agrees to pay any portion of the invoice.

By authorizing service, the Customer understands and agrees that:

• Any deductibles, uncovered charges, or non-reimbursed portions of the repair—including but not limited to mobile service fees, emergency rates, labor differentials, and parts allowance differentials—remain the Customer's financial responsibility.
• In the event that a warranty provider denies, delays, or fails to pay any portion of the invoice, the card on file will be charged for the outstanding balance.
• The Customer agrees to pay such balances immediately upon notification of partial or non-payment by the warranty company.

This policy applies to all services, including in-shop and mobile repairs, and ensures uninterrupted progress and completion of the requested work.

4.1 Advance Payment Policy for Mobile Services

All mobile service calls require pre-payment before a technician will be dispatched. This includes:

• A minimum prepayment of the Call Out Fee ($295–$595), and
• For emergency or complex services, prepayment of the full estimated service call amount may be required.

This policy is strictly enforced due to a rise in fraud and non-payment incidents.

The payment card provided by the Customer as part of their executed Service Agreement will be used for:

• The Call Out Fee
• Parts deposits (mobile and in-shop)
• The final invoice balance upon completion of services
• Any supplemental or follow-up charges required to complete or support the work

If a valid card is not provided at the time of booking, the service will be declined or delayed until payment is received.

4.2 Invoicing, Receipts, and Multiple Transactions

A detailed invoice and receipt will be emailed to the Customer using the address provided at the time of booking. The Customer agrees to keep a valid, monitored email address on file.

The Customer understands and consents that multiple transactions may be charged to their card for:

• Initial dispatch or service call fees
• Parts deposits prior to service
• Final invoice balances after completion
• Any approved add-ons or changes requested during service

All charges will be itemized and recorded on the final invoice. Failure to complete payment will result in service cancellation, refusal of future service, and may lead to collection activity or legal action.

4.3 Default and Non-Payment

If a Customer fails to pay for services rendered:

• Additional administrative fees may be assessed
• The account may be sent to collections
• Legal remedies may be pursued
• Future service will be denied

Customers are liable for all costs incurred in the recovery of unpaid balances, including attorney's fees, court costs, and collection agency fees, as permitted by law.

4.4 Warranty on Workmanship and Parts

1836 Mobile LLC provides a 90-day limited warranty on all labor performed. In addition, we honor the manufacturer's warranty for all parts supplied and installed by our team.

Please note:

• Customer-supplied parts are not covered under any warranty and will void all warranties, including our labor warranty.
• The warranty does not cover failures due to misuse, neglect, unrelated system issues, or improper operation of the equipment after service.

Customers are encouraged to retain their invoice for proof of service and warranty verification.

5. Service Limitations and Refusal of Service

The Company reserves the right to refuse service or cancel an appointment at its sole discretion. Reasons for refusal may include but are not limited to:

• Unsafe or hazardous work conditions
• Threats or hostility toward Company personnel
• Prior history of non-payment or disputes
• Misrepresentation of vehicle condition or service scope
• Unwillingness to comply with policies or requests for payment

6. Governing Law

These Terms and Conditions shall be governed by and construed under the laws of the State of Texas. Any legal disputes shall be heard in the appropriate court located in Guadalupe County, Texas.

7. Defamation, Slander, and Public Commentary

1836 Mobile LLC values constructive feedback and strives to resolve all service-related concerns through professional and respectful communication. However, we take seriously any attempts to harm our reputation through false, defamatory, or misleading public statements.

By engaging our services, Customers agree not to publish or disseminate any knowingly false, slanderous, or defamatory remarks about the Company, its employees, or its services on any public platform, including but not limited to social media, online reviews, forums, or business directories.

This includes emotionally charged commentary made under duress during or after emergency service situations where charges may be disputed. While we understand that some situations may be stressful, we encourage all concerns to be addressed directly and professionally with our management team.

1836 Mobile LLC reserves the right to pursue legal remedies, including but not limited to claims for defamation or tortious interference, against individuals or entities who knowingly publish false or damaging content intended to misrepresent our business or harm our professional reputation.

8. Defamation, Slander, and Public Commentary

1836 Mobile LLC reserves the right to amend these Terms at any time. The most current version will be posted on our website and will supersede all prior versions.

These Terms constitute the entire agreement between the Customer and 1836 Mobile LLC regarding the provision of mobile repair services, and no other terms or conditions shall apply unless agreed to in writing.

9. Defamation, Slander, and Public Commentary

By scheduling a service, providing payment information, or authorizing repairs, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

10. Website Terms and Conditions

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Website Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
• Country refers to New Brunswick, Canada
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 1836 Mobile LLC, 8911 N Capital of Texas Hwy, Suite 4200, Austin, TX 78759
• Device means any device that can access the Site such as a computer, a cellphone or a digital tablet.
• Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Site.
• Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Site.
• Site refers to 1836 Mobile LLC, accessible from http://3.148.214.146
• You means the individual accessing or using the Site, or the company, or other legal entity on behalf of which such individual is accessing or using the Site, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Site and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Site.

These Terms and Conditions of Use (the "Terms and Conditions") apply to the Company web site, and all associated sites linked to the Site by the Company, its subsidiaries and affiliates (collectively, the "Site"). BY USING THE SITE, YOU AGREE TO THESE TERMS AND CONDITIONS; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is Your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Site following the posting of changes will mean that You accept and agree to the changes. As long as you comply with these Terms and Conditions, the Company grants You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Site.

We use Cookies and similar tracking technologies to track the activity on Our Site and store certain information. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Site. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Site may use Cookies. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

Your access to and use of the Site is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Site or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Site.

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to the Company, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms and Conditions, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without the Company's express prior written consent.

You may use information on the Company's products and Sites (such as data sheets, knowledge base articles, and similar materials) purposely made available by the Company for downloading from the Site, provided that You (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Your Use of the Site

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. The Company reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of the Company, including any Company account not owned by You, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Site.

You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or the Company's systems or networks, or any systems or networks connected to the Site or to the Company.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to the Company on or through the Site or any service offered on or through the Site. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or others.

Other Terms & Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms and Conditions by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to Your use of that portion of the Site or the specific service.

The Company may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and the Company makes no commitment to update the materials on the Site with respect to such products and services.

Links to Other Websites

This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to Our visitors. Such Linked Sites are not under the Company's control, and the Company is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make Your own independent judgment regarding your interaction with these Linked Sites.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Site will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Site or $100.00 USD if You haven't purchased anything through the Site.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Site, third-party software and/or third-party hardware used with the Site, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Site is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Site, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Site will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's providers make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Site, or the information, content, and materials or products included thereon; (ii) that the Site will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Site; or (iv) that the Site, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Indemnity

You agree to indemnify and hold the Company, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against the Company by any third party due to or arising out of or in connection with your use of the Site.

Governing Law & Dispute Resolution

The laws of Texas, excluding its conflicts of law rules, shall govern these Terms and Conditions and Your use of the Site. Your use of the Application may also be subject to other local, state, national, or international laws.

If You have any concerns or disputes about the Site, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms and Conditions is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms and Conditions shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Site. You agree that the original English text shall prevail in the case of a dispute.

Contact Us

Any feedback you provide at this site shall be deemed to be non-confidential. the Company shall be free to use such information on an unrestricted basis. If you have any questions about these Terms and Conditions, You can contact us here.

By engaging our services and using our website, you confirm that you have read, understood, and agree to all terms above.